Warranty & Replacement Policy

1. Comprehensive Warranty Coverage Overview

At Shubham Creation, customer trust and hardware reliability are paramount. We back every product with transparent, dependable warranty protection backed by our in-house hardware engineering facility in Ahmedabad, Gujarat.

2. 7-Day Hassle-Free Replacement Guarantee

In the unlikely event that your ordered item arrives with any physical transit damage, dead-on-arrival (DOA) condition, or hardware deviation, you are entitled to a 100% free 1-to-1 replacement within 7 calendar days of recorded delivery.

3. Step-by-Step: How to Initiate a Warranty or Replacement Claim

1. Submit Your Request: Message our technical desk on WhatsApp at +91 99243 78304 or email shubhamitcreation@gmail.com with your Order ID (e.g. #1042) and product serial number.
2. Diagnostic Verification: Share a brief 30-second video or screenshot demonstrating the hardware issue. Our senior technicians in Ahmedabad will review and attempt remote troubleshooting if applicable.
3. Insured Reverse Pickup: Once confirmed, our logistics partner will arrange a doorstep reverse pickup from your address anywhere in India at zero courier cost to you.
4. Repair or Replacement: Upon receiving the device at our Ahmedabad technical center, we will service the unit with genuine replacement components or dispatch a replacement unit within 3 to 5 business days.

4. Exclusions & Void Conditions

The warranty does not cover damages arising from:

• Physical impact damage, accidental drops, cracked casing, or screen fractures caused by external force after delivery.
• Liquid ingress, water spills, corrosion, or fire exposure.
• Electrical surges, lightning strikes, or usage with non-certified third-party chargers/power adapters.
• Tampering, unauthorized repairs by third-party local technicians, or broken warranty seals.
• Software malware, virus infection, or unauthorized BIOS flashing.

5. Service Turnaround & Pan-India Support

All warranty services are performed by certified hardware specialists at our centralized technical facility in Ahmedabad, ensuring strict quality control and original OEM parts.